Privacy & GDPR Policy

This privacy policy sets out how Writing Hub uses and protects any information that you provide when you use this website.

Writing Hub is committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR).

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes. This policy is effective from 1st December 2018.

What we collect

We may collect the following information:

Name and title
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers.

We will ask for your permission to contact you. If you grant us permission, we will use email to communicate items that we believe may be of interest to you, including industry updates and offers. If you do not wish to receive these communications, you will have the opportunity to unsubscribe by clicking on the unsubscribe link at the bottom of each email.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record-keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your computer. We use first-party 'session cookies' to retain information for the duration of your visit and 'persistent cookies' to monitor which parts of the site you visit for improving our website according to your preferences. Our cookies do not contain any personal or confidential information about you. Most browsers are set to automatically accept cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@writinghub.co.uk.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information that we hold about you under the Data Protection Act 1998.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

General Data Protection Regulation (GDPR)

At Writing Hub, we are committed to the protection of all personal and sensitive data for which we hold responsibility as the Data Controller. We handle such data in line with data protection principles and the Data Protection Act (DPA).

The legal bases for processing data are as follows:

Consent: You have given clear consent for Writing Hub to process your personal data for a specific purpose.
Contract: The processing is necessary for contractual obligations.
Legal obligation: The processing is necessary for Writing Hub to comply with the law.

All staff must treat student and centre information in a confidential manner and adhere to the guidelines set out in this document.

Writing Hub ensures that its staff are aware of data protection policies, legal requirements, and provides adequate training.

Notification

Our data processing activities are registered with the Information Commissioner’s Office (ICO) as required of a recognized Data Controller.

Changes to the type of data processing activities being undertaken shall be notified to the ICO and details amended in the register.

Breaches of personal or sensitive data shall be notified within 72 hours to the individual(s) concerned and the ICO.

Personal and Sensitive Data

All data within Writing Hub’s control shall be identified as personal, sensitive, or both to ensure compliance with legal requirements and protection of individuals’ rights.

The principles of the Data Protection Act shall be applied to all data processed.

Data Security

We undertake risk and impact assessments of proposed processing activities to assure the protection of all data and inform decisions on processing activities.

Security of data is achieved through the implementation of proportionate physical and technical measures. Nominated staff are responsible for the effectiveness of the implemented controls.

The security arrangements of organizations with which data is shared are also considered, and where required, these organizations provide evidence of competence in data security.

Data Access Requests (Subject Access Requests)

All individuals have a legal right to request access to their data held by us. We respond to such requests within one month.

Personal data about students will not be disclosed to third parties without consent, unless required by law.

Location of Information and Data

Paper copies of data or personal information are stored securely. Sensitive information should not be removed from Writing Hub's premises.

Guidelines are in place for staff to reduce the risk of data compromise. These include proper disposal of redundant data and secure handling of information.

Data Disposal

We ensure the secure disposal of redundant data in compliance with legal requirements and national standards. All data shall be destroyed or eradicated to agreed levels meeting recognized standards, with confirmation of completion.

This updated privacy policy aligns with the GDPR regulations and ensures clarity and transparency in the handling of personal data by Writing Hub.